Representante del Centro de Llamadas

A ANDI MEDICAL TRANSPORTATION INC.; Palos Hills (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A ANDI MEDICAL TRANSPORTATION INC. in Palos Hills, IL, is seeking a friendly Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide helpful solutions for a great service experience.

The ideal candidate is computer savvy, remains calm under pressure, follows scripts, documents interactions, and participates in trainings to maintain up-to-date skills, with competitive compensation and growth opportunities.

Qualifications

• High school diploma or GED required or equivalent
• Experience as a Call Center Representative or similar preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with CRM programs
• Ability to work well under pressure
• Highly organized with strong time-management skills

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service to build rapport and relationships.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Customer service

CRM familiarity

Active listening

Verbal communication

Working under pressure

Time management

Organization

Education

High school diploma or GED

Tools

CRM systems

Job description

Benefits

• 401(k)
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively