Call Center Representative

Cask & Schooner; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Cask & Schooner in Phoenix, Arizona is seeking a friendly and hard-working customer service associate to enhance their team. In this role, you will be responsible for answering incoming calls and emails, addressing customer questions and complaints, and directing potential leads to the sales team.

The ideal candidate will have a high school diploma, relevant customer service experience, and excellent communication skills. Join us to maintain exceptional customer relationships and team collaboration.

Qualifications

• Customer service experience preferred.
• Ability to communicate and interact with various people.
• Strong work ethic and ability to work in a team environment.

Responsibilities

• Field incoming calls in a timely manner.
• Identify customer questions and concerns.
• Generate leads for the sales team.

Skills

Excellent interpersonal communication skills

Ability to multitask

Outgoing and positive demeanor

Education

High school diploma or equivalent (GED)

Tools

Familiarity with CRM systems

Job description

Job Description

Job Summary

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team.

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Responsibilities

• Field incoming calls in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Handle customer complaints respectfully and professionally
• Redirect customers to appropriate departments and teams when appropriate
• Generate leads for sales team by screening callers and identifying potential sales opportunities
• Ensure all voicemails are answered immediately
• Maintain professional relationships with customers through ongoing excellent customer service
• Follow up with callers on complaint/question status, ensure resolution
• Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow all communication procedures, policies, and guidelines during every customer interaction
• Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Qualifications

• High school diploma or equivalent (GED) required
• Customer service experience prefered
• Familiarity with CRM systems a plus
• Excellent interpersonal communication skills
• Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
• Ability to multitask

Additional Information

All your information will be kept confidential according to EEO guidelines.