Customer Service Representative

DRIVE NASHVILLE INC; New York (NY); On-site; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job summary

A customer service-focused company in New York is seeking a Customer Service Representative to enhance customer experiences by responding to inquiries, processing requests, and resolving issues. The ideal candidate will have an Associate's Degree, excellent verbal communication skills, and a friendly demeanor. Responsibilities include handling high call volumes and documentation of customer interactions. This position offers a competitive salary, career growth opportunities, and a supportive work environment.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers.
• Ability to manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify customer needs and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with ability to prioritize

Ability to work well under pressure

Education

Associates Degree

Tools

Customer management software

Job description

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Signing bonus
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Associates Degree
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively