Customer Service Representative with Inside Sales Experience a plus

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A community-focused organization in South El Monte is seeking a friendly and professional customer service representative. In this role, you will manage inbound and outbound calls, providing solutions to customer inquiries to ensure excellent service quality. The ideal candidate should have a high school diploma, strong communication skills, and the ability to remain calm under pressure. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Friendly and computer savvy.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional customer service to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively