Call Center Representative

A ANDI MEDICAL TRANSPORTATION INC.; Palos Hills (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Other Benefits/Perks

Job summary

A medical transportation company is seeking a friendly and professional Call Center Representative. You will handle inbound and outbound calls, providing solutions to customers' needs. Ideal candidates are organized and can handle pressure. Previous experience in a similar role is preferred. This position offers opportunities for career growth and benefits such as a 401(k) and paid time off.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Friendly and professional demeanor.
• Computer savvy.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Upsell products and services when appropriate.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with project management skills

Familiarity with CRM programs

Education

High school diploma/GED

Job description

Benefits:

• 401(k)
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively