Call Center Representative

HAGERSTOWN SMILES DENTAL CARE PA; Hagerstown (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training

Development programs

Incentives

Great environment

Job summary

HAGERSTOWN SMILES DENTAL CARE PA is seeking a friendly Call Center Representative to join our team. You will handle inbound and outbound calls, identify patient needs, and provide helpful solutions to ensure an excellent customer service experience with our practice.

The ideal candidate is computer savvy, friendly, and able to collaborate with team members. A high school diploma or GED is required, and prior call center experience is preferred.

Qualifications

• High school diploma or GED required.
• Experience as a call center rep preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure and stay organized.

Responsibilities

• Handle inbound and outbound calls to assist patients.
• Identify needs, collect information, and provide solutions.
• Refer to scripts for customer service topics.
• Document interactions and maintain records.
• Attend trainings to stay up-to-date with skills.

Skills

Communication skills

Active listening

Time management

Under pressure

Organizational skills

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation w/ incentives
• Paid Time Off
• Great working environment

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with patients to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to work with other team members.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the patient's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with patients
• Document all patient interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively