Representante de Atención al Cliente

Stein's Bakery; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Employee discounts

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Stein's Bakery is seeking a Customer Service Representative to join our team in Dallas. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a positive service experience.

The ideal candidate is friendly, computer savvy, and remains calm under pressure, with strong communication skills and the ability to work effectively in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Proficient with computers and CRM software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with time-management skills.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for various topics.
• Use best practices to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Active listening

Phone skills

Time management

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits:

• 401(k) matching
• Flexible schedule
• Employee discounts

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, **escalate complaints**, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively