Representante de Atención al Cliente de Servicios Empresariales

Brochel 23 Llc; Atlanta (GA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k)

Employee discounts

Competitive compensation

Paid time off

Career growth opportunities

Résumé du poste

Brochel 23 Llc is seeking a Customer Service Representative to join our team in Atlanta. You will communicate with customers to identify needs, process requests, elevate complaints, and provide solutions that ensure a great service experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure while meeting individual and team targets. Training and growth opportunities are available.

Qualifications

• Requires high school diploma or GED.
• Experience as a Customer Service Representative or similar is preferred.
• Proficient with computers and customer management software.
• Excellent phone and verbal communication skills.
• Strong active listening skills and attention to detail.
• Ability to work well under pressure and stay organized.

Responsabilités

• Handle a high volume of inbound calls.
• Identify customer needs, collect info, and provide solutions.
• Follow premade scripts for common topics.
• Build rapport and trust with customers using best practices.
• Document all customer interactions accurately.
• Meet personal and team sales quotas and participate in trainings.

Connaissances

Customer service

Communication

Active listening

Time management

Pressure tolerance

Formation

High school diploma

Outils

Customer management software

Description du poste

Benefits:

• 401(k)
• Employee discounts

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team sales quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively