Call Center Representative

Richmond Mitsubishi - South; Richmond (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Opportunity for advancement

Training & development

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Richmond Mitsubishi - South is seeking a friendly call center representative to handle inbound and outbound calls, identify customer needs, and deliver effective solutions that ensure a positive service experience. The role requires strong communication skills, computer savviness, and composure under pressure.

The successful candidate will follow scripts, document interactions, and participate in ongoing trainings to stay current with products and processes.

Qualifications

• High school diploma or GED required.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Familiarity with CRM programs.
• Ability to work well under pressure and stay organized.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Active listening

CRM familiarity

Time management

Education

High school diploma/GED

Tools

CRM programs

Job description

Benefits

• Bonus based on performance


• Company parties


• Competitive salary


• Dental insurance


• Opportunity for advancement


• Training & development

Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls


• Identify the reason for the customer’s call, collect relevant information, and provide solutions


• Refer to premade scripts for a variety of customer service topics


• Upsell products and services when appropriate


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED


• Previous experience as a Call Center Representative or in a similar role is preferred


• Excellent phone and verbal communication skills


• Understanding of active listening techniques


• Familiarity with Customer Relationship Management (CRM) programs


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively