Call Center Representative

A2z Builders; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid Time Off

Career Growth Opportunities

Job summary

A customer service provider located in Denver is seeking a friendly and reliable Call Center Representative. In this role, you will handle both inbound and outbound calls, identifying customer needs and providing effective solutions. The ideal candidate should possess excellent communication skills and be able to manage pressure effectively. You will also document interactions and attend training sessions to enhance skills. A high school diploma is required, along with prior experience being preferred. This position offers competitive salary and benefits.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Computer savvy and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide solutions.
• Refer to premade scripts for customer service topics.
• Document all customer interactions.
• Attend trainings to maintain skills.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized and time management skills

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits

• 401(k)
• Competitive salary
• Health insurance
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly, professional, and reliable Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively