Repossession Lot Attendant - Professional, Calm, Organized

Driveparamount; Signal Hill (CA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Health insurance

Medical, dental, and vision coverage

Life insurance

Paid time off

Paid training

Descripción de la vacante

Paramount is seeking a dependable Lot Attendant to manage repossessed vehicles and personal items at a full-time California lot. You will inspect arrivals, secure belongings, and maintain an organized yard while assisting customers with releases and paperwork.

The role requires calm, professional communication with upset customers, strict adherence to policies, and the ability to escalate when necessary. A valid driver’s license and 22+ age are required.

Formación

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to stay calm and professional with upset customers.
• Strong problem-solving and conflict-resolution abilities.
• Ability to enforce policies while remaining professional and discreet.
• Sound judgment and ability to escalate when needed.
• Valid driver's license with clean record; minimum age 22 for insurance.

Responsabilidades

• Follow all company safety regulations, policies, and procedures.
• Receive vehicles from Recovery Agents and third-party vendors.
• Inspect and clean out vehicles upon arrival, bag and label personal property.
• Maintain accurate inventories of vehicles, personal property, and lot equipment.
• Assist customers with vehicle releases by verifying identification and completing paperwork.
• Interact professionally with customers who may be upset regarding repossession or release.
• De-escalate difficult situations through calm communication while maintaining boundaries.
• Escalate threats or disputes to management when necessary.
• Maintain a clean, organized, and secure vehicle lot and customer service area.
• Communicate effectively with Recovery Agents, management, coworkers, and customers.
• Perform additional duties as assigned.

Conocimientos

Customer service

Conflict resolution

Problem-solving

Verbal communication

De-escalation

Attention to detail

Organization

Independent work

Flexibility

Forklift experience

Smartphone tablets usage

Educación

High school diploma or equivalent

Herramientas

Smartphone/Tablets

Descripción del empleo

Paramount is seeking a dependable Lot Attendant to manage repossessed vehicles and personal items at a full-time California lot. You will inspect arrivals, secure belongings, and maintain an organized yard while assisting customers with releases and paperwork.

The role requires calm, professional communication with upset customers, strict adherence to policies, and the ability to escalate when necessary. A valid driver’s license and 22+ age are required.