Lot Attendant — Repossession & Customer Care Pro

Paramount Recovery Service Inc; Lancaster (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid time off

Paid training

Job summary

Paramount Recovery Service Inc. is seeking a dependable Lot Attendant to join our team in Lancaster, CA, a full-time role with daytime hours. The position emphasizes safety, organization, and professional customer interactions in a fast-paced environment.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to stay calm when dealing with frustrated customers. Forklift is a plus, but not required. We offer benefits and over-time as needed.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and ability to stay calm with confrontational customers.
• Excellent verbal communication, conflict-resolution and problem-solving skills.

Responsibilities

• Follow all company safety regulations, policies, and procedures.
• Receive vehicles from Recovery Agents and third-party vendors.
• Inspect and clean out vehicles upon arrival, ensuring all personal property is bagged, labeled, and secured.
• Maintain accurate inventories of vehicles, personal property, and lot equipment.
• Assist customers with vehicle releases by verifying identification, confirming authorization, and ensuring all required paperwork is complete.
• Interact professionally with customers who may be upset or frustrated regarding the repossession or release of their vehicles/personal items.
• De-escalate difficult situations through calm communication, sound judgment, and professionalism while maintaining firm boundaries and following company procedures.
• Recognize when a situation requires management involvement and promptly escalate threats, disputes, or unsafe situations.
• Maintain a clean, organized, and secure vehicle lot and customer service area.
• Communicate effectively with Recovery Agents, management, coworkers, and customers.
• Perform additional duties as assigned.

Skills

Customer service

Conflict resolution

Problem solving

Attention to detail

Verbal communication

Driving license

Education

High school diploma or equivalent

Job description

Paramount Recovery Service Inc. is seeking a dependable Lot Attendant to join our team in Lancaster, CA, a full-time role with daytime hours. The position emphasizes safety, organization, and professional customer interactions in a fast-paced environment.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to stay calm when dealing with frustrated customers. Forklift is a plus, but not required. We offer benefits and over-time as needed.