Repair Technician & Customer Experience Expert

Apple; Schaumburg (IL); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in Schaumburg, IL is seeking a Technical Expert to repair Apple devices and educate customers on repair options. You will troubleshoot hardware and software issues with care, share knowledge with the team, and support customer-facing activities on or off the sales floor.

Role requires strong retail experience, customer service skills, and the ability to work in a fast-paced store environment, including nights and weekends. Apple values inclusion and learning across the team.

Qualifications

• Experience in retail or sales.
• Troubleshoot hardware and software issues in a customer service environment.
• Strong communication and teamwork skills.

Responsibilities

• Repair Apple devices and educate customers on repair options.
• Troubleshoot, diagnose, repair and resolve service concerns for Apple hardware and software.
• Support customer-facing activities on or off the sales floor and contribute to an inclusive environment.

Skills

Retail experience

Troubleshooting

Customer service

Team collaboration

Job description

Apple Retail in Schaumburg, IL is seeking a Technical Expert to repair Apple devices and educate customers on repair options. You will troubleshoot hardware and software issues with care, share knowledge with the team, and support customer-facing activities on or off the sales floor.

Role requires strong retail experience, customer service skills, and the ability to work in a fast-paced store environment, including nights and weekends. Apple values inclusion and learning across the team.