Retail Tech & Repair Expert

Lex; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, helping them get the most from their Apple products and services.

You will educate customers on repair options, work with teams to identify recurring issues, and contribute to an inclusive environment while upholding Apple values. This role may require unconventional hours to meet store needs.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and holidays.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Skills

Technical knowledge of Apple products

Troubleshooting

Interpersonal skills

Fast learner

Team player

Discretion / confidentiality

Curiosity to learn

Job description

Apple Retail is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, helping them get the most from their Apple products and services.

You will educate customers on repair options, work with teams to identify recurring issues, and contribute to an inclusive environment while upholding Apple values. This role may require unconventional hours to meet store needs.