Repair Tech Specialist - Diagnostics & Customer Care

Talentify; Saginaw (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy (Geek Squad) Advanced Repair Technician in Saginaw, MI provides in-store technology support and repairs for customers’ devices. You’ll diagnose, troubleshoot, and repair while delivering exceptional customer experiences alongside fellow agents.

You will follow procedures to resolve issues, maintain documentation, and stay current with certifications through ongoing training. The role requires flexibility to work evenings, weekends, and holidays in a store environment.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing & Troubleshooting

Consumer Electronics Knowledge

Customer Service

Time Management

Tools

Repair Tools

Job description

Best Buy (Geek Squad) Advanced Repair Technician in Saginaw, MI provides in-store technology support and repairs for customers’ devices. You’ll diagnose, troubleshoot, and repair while delivering exceptional customer experiences alongside fellow agents.

You will follow procedures to resolve issues, maintain documentation, and stay current with certifications through ongoing training. The role requires flexibility to work evenings, weekends, and holidays in a store environment.