In-Store Tech Repair Pro — Diagnostics & Customer Care

Best Buy; Buffalo (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement resou

Support for your physical and mental-w

Job summary

Best Buy in Buffalo, NY is seeking a Geek Squad Advanced Repair Technician to provide technology support and repair customers’ devices. You’ll diagnose issues, repair devices, and assist customers in-store and over the phone, delivering excellent service.

You’ll work with other Agents, follow procedures, and maintain knowledge through training courses. The role requires 6 months of experience diagnosing, troubleshooting or repairing technology products and the ability to work a flexible schedule

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Multitasking

Prioritization

Job description

Best Buy in Buffalo, NY is seeking a Geek Squad Advanced Repair Technician to provide technology support and repair customers’ devices. You’ll diagnose issues, repair devices, and assist customers in-store and over the phone, delivering excellent service.

You’ll work with other Agents, follow procedures, and maintain knowledge through training courses. The role requires 6 months of experience diagnosing, troubleshooting or repairing technology products and the ability to work a flexible schedule