Advanced Tech Repair Specialist

Best Buy; Flint (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad in Flint, MI is seeking an Advanced Repair Technician (Agent) to diagnose and repair customers' computers and devices in-store, providing excellent service.

You will troubleshoot, follow procedures, document repairs with the team, and stay current with training to help customers get the most from their technology.

Flexible scheduling including evenings and weekends is required to support store needs and deliver reliable tech support to customers.

Qualifications

• 6 months experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy's Geek Squad in Flint, MI is seeking an Advanced Repair Technician (Agent) to diagnose and repair customers' computers and devices in-store, providing excellent service.

You will troubleshoot, follow procedures, document repairs with the team, and stay current with training to help customers get the most from their technology.

Flexible scheduling including evenings and weekends is required to support store needs and deliver reliable tech support to customers.