In-Store Electronics Repair Technician

Best Buy; Taylor (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Michigan is seeking a Geek Squad Advanced Repair Technician to diagnose, repair, and support customers' computers and devices, both in-store and over the phone. You’ll work with fellow agents to understand needs and deliver solutions with care.

You will document repairs and customer requests, striving to meet or exceed expectations while maintaining high-quality service. A 6-month background in diagnosing or repairing technology is preferred, and flexibility to work holidays and

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Job description

Best Buy in Michigan is seeking a Geek Squad Advanced Repair Technician to diagnose, repair, and support customers' computers and devices, both in-store and over the phone. You’ll work with fellow agents to understand needs and deliver solutions with care.

You will document repairs and customer requests, striving to meet or exceed expectations while maintaining high-quality service. A 6-month background in diagnosing or repairing technology is preferred, and flexibility to work holidays and