Rental Account Manager — Growth & Service Lead

Rent-A-Center; New Castle (PA); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &dis

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Rapid growth and advancement

Job summary

Rent-A-Center is looking for an Account Manager to oversee a portfolio of rental accounts and deliver exceptional service in-store and at customers' homes. Build strong relationships, drive sales, and support account health while aligning with RAC values.

You will conduct early-stage collections, coordinate deliveries and pickups, and maintain showroom standards in a fast-paced, full-time role with a schedule that includes Saturdays and Sundays off.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver's license with good driving record.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service skills

Education

High school diploma or equivalent

Job description

Rent-A-Center is looking for an Account Manager to oversee a portfolio of rental accounts and deliver exceptional service in-store and at customers' homes. Build strong relationships, drive sales, and support account health while aligning with RAC values.

You will conduct early-stage collections, coordinate deliveries and pickups, and maintain showroom standards in a fast-paced, full-time role with a schedule that includes Saturdays and Sundays off.