Account Manager: In-Home Service & Growth

Rent-A-Center; Elko (NV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &dis

ability insurance

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center is hiring for an Account Manager to oversee an assigned portfolio of rental accounts and deliver exceptional customer service. The role involves driving sales, completing deliveries and pickups, and maintaining store standards while following RAC policies.

The position emphasizes early-stage collections, strong customer relationships, and safe handling of merchandise in a full-time, in-store environment.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driving

Sales

Tools

Driver's license

Job description

Rent-A-Center is hiring for an Account Manager to oversee an assigned portfolio of rental accounts and deliver exceptional customer service. The role involves driving sales, completing deliveries and pickups, and maintaining store standards while following RAC policies.

The position emphasizes early-stage collections, strong customer relationships, and safe handling of merchandise in a full-time, in-store environment.