Account Growth & Service Lead — Weekly Pay

Rent-A-Center; Texas; On-site; USD 17,000 - 20,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & DI

401(k) with company match

Flexible Spending & Health Savings

Other supplemental insurance

Job summary

Rent-A-Center is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive account performance. The role includes processing deliveries and pickups, building strong customer relationships, and contributing to sales growth while upholding RAC's mission and values.

You will engage with customers in-store, over the phone, and at customers' homes, handle early-stage collections, and maintain showroom standards.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Communication skills

Education

High school diploma

Job description

Rent-A-Center is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive account performance. The role includes processing deliveries and pickups, building strong customer relationships, and contributing to sales growth while upholding RAC's mission and values.

You will engage with customers in-store, over the phone, and at customers' homes, handle early-stage collections, and maintain showroom standards.