Strategic Renewals Program Lead

Cisco Systems; Austin (TX); A distancia; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Cisco Systems, a leading technology company, is seeking a Senior Program Manager focused on renewals and recurring revenue across itsSplunk ecosystem. You will lead cross-functional programs, translate strategy into roadmaps, and leverage analytics to optimize forecasts and renewal rates.

You will partner with Sales, Renewals, Finance, Operations, and Product teams to drive process improvements and measurable outcomes that boost customer retention and revenue growth.

Formación

• 5+ years of related renewals or SaaS experience.
• Experience leading cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product.
• Proven ability to develop and optimize renewals processes and drive recurring revenue growth.
• Strong analytics for forecasting, risk identification, and decision support.
• Experience defining and tracking KPIs including renewal rate and GRR/NRR.
• Ability to translate strategy into actionable roadmaps and scalable operating models.
• Experience with CRM and renewals tools such as Salesforce or Clari.

Responsabilidades

• Lead strategic and operational programs to improve renewals performance and customer retention.
• Translate business strategy into actionable program roadmaps with cross-functional alignment.
• Leverage data, analytics, and AI-enabled insights to improve forecasting and risk assessment.
• Establish governance, metrics, and accountability across complex initiatives.
• Partner with senior leaders to streamline renewals operations and drive continuous improvement.

Conocimientos

Renewals strategy

Cross-functional leadership

Data analytics

Forecasting

KPI tracking

CRM experience

Sales operations

Renewals tools

Herramientas

Salesforce

Clari

Descripción del empleo

Cisco Systems, a leading technology company, is seeking a Senior Program Manager focused on renewals and recurring revenue across itsSplunk ecosystem. You will lead cross-functional programs, translate strategy into roadmaps, and leverage analytics to optimize forecasts and renewal rates.

You will partner with Sales, Renewals, Finance, Operations, and Product teams to drive process improvements and measurable outcomes that boost customer retention and revenue growth.