Renewals Strategy Manager

Cisco Systems, Inc; North Carolina; On-site; USD 135,000 - 171,000; Full time

Job summary

Cisco Systems, Inc leads strategic renewal programs across Splunk and Cisco to drive recurring revenue and improve customer retention. You will translate strategy into actionable roadmaps, align cross-functional teams, and leverage data, dashboards, and AI insights to forecast and mitigate renewal risks.

You will collaborate with Sales, Renewals, Finance, Operations, Customer Success, and Product teams to optimize processes and drive measurable outcomes in a complex, multi-cloud environment.

Qualifications

• Experience leading complex, cross-functional renewal programs.
• Ability to translate strategy into actionable roadmaps with measurable outcomes.
• Proven track record in improving renewal rates and reducing churn.
• Strong data analytics, dashboards, and forecasting experience.
• Experience with CRM and renewals tools such as Salesforce/Clari.

Responsibilities

• Lead strategic and operational programs to advance renewals performance and recurring revenue.
• Translate business strategy into roadmaps and align teams around priorities.
• Use data and AI-enabled insights to improve forecasting and identify renewal risks.
• Establish governance, metrics, and accountability across initiatives.

Skills

Renewals

Cross-functional leadership

Forecasting analytics

KPIs tracking

CRM experience

Stakeholder alignment

Process optimization

Problem solving

Tools

Salesforce

Clari

Job description

Cisco Systems, Inc leads strategic renewal programs across Splunk and Cisco to drive recurring revenue and improve customer retention. You will translate strategy into actionable roadmaps, align cross-functional teams, and leverage data, dashboards, and AI insights to forecast and mitigate renewal risks.

You will collaborate with Sales, Renewals, Finance, Operations, Customer Success, and Product teams to optimize processes and drive measurable outcomes in a complex, multi-cloud environment.