Renewals Strategy Lead for SaaS Growth & Retention

Cisco; Seattle (WA); Remote; USD 135,000 - 171,000; Full time

Job summary

Cisco in Seattle is seeking an experienced program leader to drive renewals performance and recurring revenue growth across the enterprise portfolio. You will translate business strategy into roadmaps and align Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

Using data, dashboards, and forecasting models, you will monitor program performance, identify renewal risks and opportunities, and implement scalable operating models with clear governance and accountability.

Qualifications

• Minimum 5+ years of related experience.
• Experience in software renewals and SaaS subscription models.
• Ability to lead cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product.
• Strong data, dashboards, forecasting skills to monitor programs and risks.
• Experience defining and tracking KPIs (GRR/NRR, renewal rates).

Responsibilities

• Translate business strategy into actionable program roadmaps.
• Coordinate cross-functional teams for renewals initiatives and process improvements.
• Leverage data and AI-enabled insights for forecasting and risk mitigation.
• Establish governance and performance metrics to drive visibility and accountability.

Skills

Cross-functional leadership

Forecasting & analytics

Program management

Renewals expertise

KPI tracking

Education

PMP certification

Lean Six Sigma certification

CPMAI certification

Tools

Salesforce

Clari

Job description

Cisco in Seattle is seeking an experienced program leader to drive renewals performance and recurring revenue growth across the enterprise portfolio. You will translate business strategy into roadmaps and align Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

Using data, dashboards, and forecasting models, you will monitor program performance, identify renewal risks and opportunities, and implement scalable operating models with clear governance and accountability.