Strategic Renewals Program Lead

Cisco Systems, Inc; Chicago (IL); On-site; USD 135,000 - 171,000; Full time

Job summary

Cisco Systems, Inc. is seeking an experienced Renewal Programs Manager to lead strategic and operational programs that improve customer retention and drive recurring revenue across the Americas.

You will shape programs that align cross-functional teams around shared priorities and measurable outcomes. You will translate business strategy into actionable roadmaps, leverage data, analytics, and forecasting to monitor performance, identify renewal risks, and drive continuous process improvements

Qualifications

• 5+ years of related experience.
• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
• PMP, CPMAI and Lean Six Sigma certifications.

Responsibilities

• Translate business strategy into actionable program roadmaps with cross-functional alignment.
• Leverage data, dashboards, and forecasting to monitor performance and identify renewal risks.
• Establish governance, metrics, and accountability across complex initiatives.
• Partner with senior leaders to streamline renewals operations and drive process improvements.

Job description

Cisco Systems, Inc. is seeking an experienced Renewal Programs Manager to lead strategic and operational programs that improve customer retention and drive recurring revenue across the Americas.

You will shape programs that align cross-functional teams around shared priorities and measurable outcomes. You will translate business strategy into actionable roadmaps, leverage data, analytics, and forecasting to monitor performance, identify renewal risks, and drive continuous process improvements