Renewals & Payments Coach for Customer Accounts

The Aaron's Company, Inc.; Lufkin (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Career advancement opportunities

Job summary

Aaron’s is a leading sales and lease-to-own retailer seeking a Customer Accounts Advisor in the United States. You will coach customers to drive payments and lease renewals, building relationships by phone and in person to move customers toward ownership.

Role requires effective communication, multi-tasking, and the ability to meet daily revenue goals. The position involves in-home visits, store-based activities, and coordination with the sales team, with a benefits package and incentive

Qualifications

• Must be 19+ with a valid driver's license and compliant MVR.
• DOT certification required for certain states.
• Ability to work hours 8am–9pm.
• Able to lift up to 50 lbs. and up to 300 lbs. with dolly.
• Retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• Proficient computer skills.

Responsibilities

• Maintain and update customer accounts in the store system.
• Contact customers with non-renewed leases by phone or in person.
• Sell benefits of timely lease renewals to customers.
• Support Revenue and renewal goals daily/weekly/monthly.
• Assist with merchandise returns and guest deliveries as directed by management.
• Prepare and maintain weekly vehicle maintenance and route sheets.
• Load and secure products in company vehicles and drive safely.
• Assist Sales Team as needed.

Skills

Customer service

Multitasking

Communication

Negotiation

Relationship building

Education

High School diploma or equivalent

Tools

POS system

Job description

Aaron’s is a leading sales and lease-to-own retailer seeking a Customer Accounts Advisor in the United States. You will coach customers to drive payments and lease renewals, building relationships by phone and in person to move customers toward ownership.

Role requires effective communication, multi-tasking, and the ability to meet daily revenue goals. The position involves in-home visits, store-based activities, and coordination with the sales team, with a benefits package and incentive