Customer Accounts Coach – Renewals & Ownership

Aaron's, Inc.; Norcross (GA); On-site; USD 45,213,000 - 49,594,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, Inc. is hiring a Customer Accounts Advisor to coach customers on payments and lease renewals, building relationships via phone and in-person visits to move ownership goals forward.

You’ll support revenue targets, keep precise account records, and help ensure customer satisfaction across the store network. The role offers incentive pay eligibility, a broad benefits package, and opportunities for advancement; candidates should be customer-focused with strong communication and

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist theCustomer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Negotiation

Brand protection

Customer focus

Education

High School diploma

Job description

Aaron’s, Inc. is hiring a Customer Accounts Advisor to coach customers on payments and lease renewals, building relationships via phone and in-person visits to move ownership goals forward.

You’ll support revenue targets, keep precise account records, and help ensure customer satisfaction across the store network. The role offers incentive pay eligibility, a broad benefits package, and opportunities for advancement; candidates should be customer-focused with strong communication and