Ownership & Renewal Specialist

Aaron’s, Inc.; Oklahoma; On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Paid time off

Sunday off

Medical Insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Advisor to coach customers and drive payments and renewals. You will build relationships, explain lease benefits, and help customers move toward ownership of merchandise in a fast-paced store setting.

The role emphasizes strong communication, empathy, and problem solving, with performance-based incentives and a comprehensive benefit package. Equal opportunity employer.

Qualifications

• Must have strong interpersonal and communication abilities.
• Ability to listen actively and show empathy in conversations.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, and negotiation skills.
• Uphold the Aaron’s brand and protect company assets.

Responsibilities

• Assist the Customer Accounts Manager in meeting revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build relationships with customers to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers via phone or in person.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Multitasking

Negotiation

Customer service

Education

High School diploma or GED

Job description

Aaron’s is hiring a Customer Accounts Advisor to coach customers and drive payments and renewals. You will build relationships, explain lease benefits, and help customers move toward ownership of merchandise in a fast-paced store setting.

The role emphasizes strong communication, empathy, and problem solving, with performance-based incentives and a comprehensive benefit package. Equal opportunity employer.