Customer Accounts Coach: Payments & Renewals

The Aaron's Company, Inc.; Silver Springs (FL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid time off

Sunday off

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisors coach customers to drive payments and lease renewals, guiding them toward ownership of merchandise. You will build relationships over the phone and in person to support product ownership and satisfaction.

The role includes a per-hour salary with incentive pay, a comprehensive benefits package, and opportunities for advancement. A 6-day workweek is typical, with strong support for professional growth and work-life balance.

Qualifications

• Must be 21+ years old for positions within the United States.
• Valid state driver’s license with a clean driving record per policy.
• Must be able to be DOT certified if required in location.
• Able to work hours from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs unassisted and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in meeting revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Customer-focused

Positive attitude

Education

High School diploma or equivalent

Job description

Aaron’s Customer Accounts Advisors coach customers to drive payments and lease renewals, guiding them toward ownership of merchandise. You will build relationships over the phone and in person to support product ownership and satisfaction.

The role includes a per-hour salary with incentive pay, a comprehensive benefits package, and opportunities for advancement. A 6-day workweek is typical, with strong support for professional growth and work-life balance.