Customer Account Coach — Payments & Renewals

Aaron's Inc; Cleveland (MS); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Inc. is seeking a Customer Accounts Advisor in Cleveland, MS. The role focuses on coaching customers to manage payments, renew leases, and ensure customer satisfaction with Aaron’s products.

The position involves building relationships over the phone and in person to move customers toward ownership. Responsibilities include maintaining customer accounts, contacting non-renewed lessees, and supporting the sales team to meet revenue and renewal goals.

Qualifications

• Retail or customer service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to work varied hours (8am–9pm).
• Maintain customer payment and lease renewal records with accuracy.

Responsibilities

• Maintain and update customer accounts in the store system.
• Directly contact customers who have not renewed leases by phone or in home visits.
• Sell benefits of timely lease renewal payments to customers.
• Assist in achieving daily, weekly and monthly revenue & renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Prepare and certify merchandise in the QA Center for returned items.
• Fill weekly vehicle maintenance and route sheets daily.
• Load, secure, and transport product in company vehicle.
• Safely operate company vehicle and support Sales Team as needed.
• Perform any other duties requested by management.

Skills

Customer service

Empathy

Communication

Multitasking

Negotiation

Persuasion

Phone etiquette

Education

High School diploma or equivalent

Tools

Store computer system

General computer skills

Job description

Aaron’s Inc. is seeking a Customer Accounts Advisor in Cleveland, MS. The role focuses on coaching customers to manage payments, renew leases, and ensure customer satisfaction with Aaron’s products.

The position involves building relationships over the phone and in person to move customers toward ownership. Responsibilities include maintaining customer accounts, contacting non-renewed lessees, and supporting the sales team to meet revenue and renewal goals.