Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Summerville (SC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off including vacation, sick

Sundays off + one weekday off

Medical, dental and vision insurance

Health Savings Account and Flexible 4

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor in the United States. You will coach customers to drive payments and lease renewals, building relationships over the phone and in person to move customers toward ownership of their merchandise.

You’ll engage in a performance-based incentive program, with eligibility for benefits. The role emphasizes strong communication, empathy, and multitasking in a dynamic retail environment.

Qualifications

• Must be 21+ years in US; 18+ in Canada.
• Valid state driver's license with acceptable MVR.
• DOT certification if location requires it.
• Able to work 8:00 am–9:00 pm shifts.
• Ability to lift up to 50 lbs alone; up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in achieving revenue and renewal goals.
• Maintain accurate customer records in the store system, including payments and history.
• Build strong customer relationships to support ownership goals.
• Manage collections and renewals by calling customers with expired or unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure products and operate company vehicle safely.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Effective communication

Empathy

Active listening

Negotiation

Persuasion

Customer service orientation

Relationship building

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor in the United States. You will coach customers to drive payments and lease renewals, building relationships over the phone and in person to move customers toward ownership of their merchandise.

You’ll engage in a performance-based incentive program, with eligibility for benefits. The role emphasizes strong communication, empathy, and multitasking in a dynamic retail environment.