Renewals Manager (Tech SaaS) – Remote, Fast-Paced

Emerge; United States; Remote; USD 48,000 - 53,000; Full time

Job summary

Emerge is seeking a Renewals Manager to manage a portfolio of accounts and ensure timely renewal of software and service contracts. You will coordinate with client teams, partners, and internal stakeholders to keep the renewal process on track, resolve issues, and identify growth opportunities.

Ideal candidates are organized, proactive, and comfortable in a fast-paced tech sales environment. This remote role supports US/Canada-based clients, with emphasis on accurate forecasting and data-driven

Qualifications

• At least 1 year of experience in renewals, customer support, inside sales, or similar in tech/SaaS.
• Familiar with how B2B sales and renewals work; basic understanding of sales operations or customer engagement practices.
• Able to work in fast-paced environment with many moving parts and transactions.
• Strong communication skills to build relationships, explain things clearly, and negotiate respectfully.
• Organized and dependable; can juggle priorities and stay focused.
• Experience using CRM or quoting tools is a big plus.
• Analytical mindset; able to work with forecasts, numbers, or data to support decisions.
• Proactive; raises issues when needed and uses good judgment.
• Fluent in English; other languages a bonus.

Responsibilities

• Take ownership of the full contract renewal process for a specific set of accounts, including pipeline management, quotes, forecasts, and renewals.
• Maintain a 120-day rolling forecast with accurate Salesforce records.
• Collaborate with sales, operations, and partner teams to prioritize renewals and remove blockers.
• Communicate with partners and customers to answer questions, resolve issues, and guide them through renewals.
• Identify upsell or cross-sell opportunities and work with sales to grow accounts when appropriate.
• Keep renewals pipeline organized and contribute to regular team meetings and leadership reporting.
• Monitor renewal risks and raise concerns early to drive action.
• Use Salesforce and CCWR to track renewals and follow internal sales/ops policies.
• Support data cleanliness and participate in process improvements.

Skills

Renewals experience

CRM proficiency

Forecasting & analytics

Communication skills

Tools

Salesforce

CCWR

Job description

Emerge is seeking a Renewals Manager to manage a portfolio of accounts and ensure timely renewal of software and service contracts. You will coordinate with client teams, partners, and internal stakeholders to keep the renewal process on track, resolve issues, and identify growth opportunities.

Ideal candidates are organized, proactive, and comfortable in a fast-paced tech sales environment. This remote role supports US/Canada-based clients, with emphasis on accurate forecasting and data-driven