Remote Zelle Fraud Investigation Lead

PNC Financial Services Group; Lakewood (CO); À distance; USD 41 000 - 76 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401(k) retirement plan

Résumé du poste

PNC Financial Services Group is seeking a Detection & Investigation Analyst Lead within the Zelle Fraud organization. This remote role is based within the PNC footprint and requires analytical thinking and a customer-focused approach.

You will review and investigate fraud cases, collaborate with cross-functional teams, train new hires, and lead the team in performance, reporting, and process improvements while maintaining strict risk controls.

Qualifications

• Bachelor's degree required; no specific years stated.
• Roles at this level typically require a university/college degree with < 1 year of professional experience.
• No certification(s) required.

Responsabilités

• Reviews and investigates customer cases to minimize fraud and losses.
• Researches and analyzes bank activities to detect and prevent suspicious activity.
• Identifies trends and escalates issues as appropriate.
• Prepares documentation and coordinates with stakeholders.

Connaissances

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation

Formation

Bachelor's

Outils

Actimize

Service Browser

BlueZone

EDGE

Excel

Google

ZAP

Avaya

Innovis

Web Browsers

WebView

Verint

Tableau

Microsoft Suite

OneNote

One Drive

Description du poste

PNC Financial Services Group is seeking a Detection & Investigation Analyst Lead within the Zelle Fraud organization. This remote role is based within the PNC footprint and requires analytical thinking and a customer-focused approach.

You will review and investigate fraud cases, collaborate with cross-functional teams, train new hires, and lead the team in performance, reporting, and process improvements while maintaining strict risk controls.