Zelle Fraud Detection & Investigation Associate

PNC; Denver (CO); Sur place; USD 53 000 - 96 000; Plein temps

Résumé du poste

PNC is seeking an Detection & Investigation Associate for its in-office Fraud organization with multiple U.S. locations.

The role focuses on outbound Zelle fraud support, analyzing cases from enterprise detection systems, and communicating with customers about suspicious transactions. Ideal candidates have a bachelor’s degree and at least two years of relevant experience in fraud detection, with strong analytical and training abilities.

Qualifications

• Bachelor's degree or higher and two years of relevant experience.
• Experience analyzing fraud cases and reporting findings.
• Familiarity with enterprise fraud detection systems and customer communication.

Responsabilités

• Outbound Zelle fraud support and case analysis.
• Interact with customers about potentially fraudulent transactions.
• Perform daily stats reporting and quality reviews.
• Coach and train new hires and participate in interviews.

Connaissances

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Formation

Bachelor's

Outils

Actimise

Service Browser

BlueZone

EDGE

Excel

Google

ZAP

Avaya

Innovis

Web Browsers

WebView

Verint

Description du poste

PNC is seeking an Detection & Investigation Associate for its in-office Fraud organization with multiple U.S. locations.

The role focuses on outbound Zelle fraud support, analyzing cases from enterprise detection systems, and communicating with customers about suspicious transactions. Ideal candidates have a bachelor’s degree and at least two years of relevant experience in fraud detection, with strong analytical and training abilities.