Senior Fraud Detection & Investigation Lead

PNC; Denver (CO); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

Health benefits

In-office environment

Competitive compensation

Job summary

PNC is seeking a Detection & Investigation Analyst Lead for its In-Office Zelle Fraud team, based in Denver, CO. You will lead case analysis, detect patterns, and coordinate investigations to minimize loss while ensuring customer-focused service.

The role emphasizes collaboration with cross-functional teams, adherence to risk and AML standards, and ongoing learning of fraud trends and tools. In-office, with a 40-hour work week.

Qualifications

• Bachelor's degree or higher required.
• Strong analytical and problem-solving skills.
• Experience with fraud detection and investigation desired.

Responsibilities

• Review and investigate customer cases and loss-related work.
• Research bank activities to detect fraudulent/suspicious activity.
• Analyze network cases from Customer Relationship Portal for potential fraud.
• Communicate with customers about suspicious transactions.
• Prepare documentation and coordinate with stakeholders.

Skills

Curious

Analytical

Pattern detection

Foresight

Adaptability

Criminal prevention

Education

Bachelor's

Tools

Actimize

EWS CRM Portal

Service Browser

BlueZone

EDGE

Google

Lexis/Nexis

SpyDialer

ZAP

Avaya

cCas

Innovis

Web Browsers

WebView

Verint

Job description

PNC is seeking a Detection & Investigation Analyst Lead for its In-Office Zelle Fraud team, based in Denver, CO. You will lead case analysis, detect patterns, and coordinate investigations to minimize loss while ensuring customer-focused service.

The role emphasizes collaboration with cross-functional teams, adherence to risk and AML standards, and ongoing learning of fraud trends and tools. In-office, with a 40-hour work week.