Fraud Detection Lead — Outbound Zelle & Investigations

PNC Financial Services Group; Birmingham (AL); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group seeks a Detection & Investigation Analyst Lead to manage outbound Zelle fraud cases and analyze transactions across multiple markets. The position supports customers whose activity may be fraudulent and collaborates with teams to prevent losses.

Based in a multi-city footprint (Pittsburgh, Birmingham, Strongsville, Louisville, Denver), you will lead investigations, document analyses and drive improvements in fraud controls and processes.

Qualifications

• Bachelor's degree required or equivalent.
• No professional certifications required.
• No licenses required.
• Experience level typically involves <1 year in related roles.

Responsibilities

• Review and investigate customer cases to minimize loss and detect fraud.
• Research bank activities to detect suspicious activity and recommend disposition.
• Identify trends and escalate as appropriate.
• Follow standards to mitigate fraud and risk; share best practices.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Education

Bachelor's degree

Tools

Actimize

Service Browser

BlueZone

EDGE

Excel

ZAP

Genesys

Innovis

Web Browsers

WebView

Verint

Job description

PNC Financial Services Group seeks a Detection & Investigation Analyst Lead to manage outbound Zelle fraud cases and analyze transactions across multiple markets. The position supports customers whose activity may be fraudulent and collaborates with teams to prevent losses.

Based in a multi-city footprint (Pittsburgh, Birmingham, Strongsville, Louisville, Denver), you will lead investigations, document analyses and drive improvements in fraud controls and processes.