Fraud Detection & Investigation Lead

PNC Financial Services Group; Strongsville (OH); Sur place; USD 41 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision coverage

401(k) with company match

Stock purchase plans

Résumé du poste

PNC Financial Services Group is seeking a Detection & Investigation Analyst Lead for its in-office Fraud team across multiple U.S. locations, including Pittsburgh, Birmingham, Strongsville, Louisville and Denver.

The role focuses on inbound Zelle fraud, case analysis, and proactive loss prevention with direct customer engagement. The position emphasizes collaboration, learning new tools, and applying risk controls to minimize fraud exposure.

Qualifications

• Bachelor's degree required.
• Fraud detection and investigation experience preferred.
• Strong analytical and communication skills.

Responsabilités

• Inbound Zelle fraud support and case handling.
• Analyze cases from enterprise fraud detection systems.
• Review network cases from the Customer Relationship Portal.
• Communicate with customers about suspicious transactions.
• Document and report suspected fraud.

Connaissances

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Formation

Bachelor's

Outils

Actimize

EWS CRM Portal

Service Browser

BlueZone

EDGE

Google

Lexis/Nexis

SpyDialer

ZAP

Avaya

cCas

Innovis

Web Browsers

WebView

Verint

Description du poste

PNC Financial Services Group is seeking a Detection & Investigation Analyst Lead for its in-office Fraud team across multiple U.S. locations, including Pittsburgh, Birmingham, Strongsville, Louisville and Denver.

The role focuses on inbound Zelle fraud, case analysis, and proactive loss prevention with direct customer engagement. The position emphasizes collaboration, learning new tools, and applying risk controls to minimize fraud exposure.