Fraud Detection & Investigation Lead

PNC Financial Services Group; Strongsville (OH); Presencial; USD 41.000 - 76.000; Jornada completa

Descripción de la vacante

PNC Financial Services Group seeks a Detection & Investigation Analyst Lead in the Fraud Detection Organization. Based in one of several U.S. offices, the role will lead outbound Zelle fraud investigations and coordinate across teams to minimize losses.

Responsibilities include analyzing cases from detection systems, communicating with customers, and guiding junior staff while upholding risk management standards and processes.

Formación

• Bachelor's degree required.
• No Certification(s) required.
• Less than 1 year of professional work experience.
• In lieu of a degree, a comparable combination of education, certifications and experience may be considered.

Responsabilidades

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Researches and analyzes bank activities to detect fraudulent activities.
• Recommends disposition and identifies gaps and control enhancements.
• Follows standards to mitigate fraud and risk exposure.
• Prepares documentation of analysis and coordinates with stakeholders.

Conocimientos

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Educación

Bachelor's degree

Herramientas

Actimize

Service Browser

BlueZone

EDGE

Excel

ZAP

Genesys

Innovis

Web Browsers

WebView

Verint

Descripción del empleo

PNC Financial Services Group seeks a Detection & Investigation Analyst Lead in the Fraud Detection Organization. Based in one of several U.S. offices, the role will lead outbound Zelle fraud investigations and coordinate across teams to minimize losses.

Responsibilities include analyzing cases from detection systems, communicating with customers, and guiding junior staff while upholding risk management standards and processes.