Remote Detection & Investigation Lead – Retail Bank Fraud

PNC Bank NA; Michigan; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) match

Pension plan

Stock purchase

Dependent care

Education assistance

Wellness program

Job summary

PNC is seeking a Detection & Investigation Analyst Lead for its Retail Bank Operations, based remotely in Michigan. The role emphasizes reducing fraud and AML risk while driving process improvements and staff development.

You will review cases, identify loss trends, and coordinate with cross-functional teams to implement effective controls. Key responsibilities include leading investigations, training staff, and producing clear documentation for internal/external stakeholders.

Qualifications

• Experience reviewing and investigating customer fraud cases.
• Knowledge of AML controls and risk mitigation.
• Strong analytical research and reporting skills.
• Experience with credit card disputes.
• Proven ability to lead staff training.

Responsibilities

• Review and investigate customer cases and reports.
• Minimize fraud and AML risk; detect suspicious activity early.
• Lead and train detection staff as needed.
• Coordinate with stakeholders to document analysis.

Skills

Fraud investigation

Excel proficiency

Attention to detail

Time management

Credit card know-how

Education

Bachelor's degree

Tools

Fiserv

First Track

First Disputes

LIS

Job description

PNC is seeking a Detection & Investigation Analyst Lead for its Retail Bank Operations, based remotely in Michigan. The role emphasizes reducing fraud and AML risk while driving process improvements and staff development.

You will review cases, identify loss trends, and coordinate with cross-functional teams to implement effective controls. Key responsibilities include leading investigations, training staff, and producing clear documentation for internal/external stakeholders.