Remote Workforce Planning & Analytics Specialist

Humana, Inc.; Salem (OR); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement plan

Paid time off

Short/long-term disability

Life insurance

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analytics and people metrics to drive workforce decision-making. The role involves analyzing staffing needs, talent insights, and reporting, with responsibilities guided by procedures and precedent.

Remote work is supported, with a 40-hour work week. The position requires at least one year in consumer service, strong MS Word/Excel/PowerPoint skills, and the ability to handle multiple tasks and deadlines.

Qualifications

• Minimum one year consumer service operation experience.
• Proficiency in Word, Excel and PowerPoint.
• Ability to manage multiple tasks with deadlines and attention to detail.

Responsibilities

• Assess organizational staffing and identify requirements.
• Provide analysis of talent and staffing needs at enterprise level.
• Follow established procedures while applying professional judgment.

Skills

Consumer service

Customer service experience

Multitasking

Education

Advanced Degree

Tools

Verint

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analytics and people metrics to drive workforce decision-making. The role involves analyzing staffing needs, talent insights, and reporting, with responsibilities guided by procedures and precedent.

Remote work is supported, with a 40-hour work week. The position requires at least one year in consumer service, strong MS Word/Excel/PowerPoint skills, and the ability to handle multiple tasks and deadlines.