Remote Workforce Planning & Analytics Specialist

Humana, Inc.; City of Albany (NY); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply predictive analytics, people metrics, and reporting for workforce decisions. This role focuses on staffing, learning and development, talent management, and compliance with professional standards.

The position emphasizes remote work with a 40-hour schedule and a pay range of $48,900 to $66,200 per year, plus comprehensive benefits. Occasional travel may be required for training or meetings.

Qualifications

• Minimum one year of consumer service operation or customer service experience.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Ability to manage multiple tasks and deadlines with attention to detail.
• Preferred: Advanced degree and workforce management experience.

Responsibilities

• Apply advanced and predictive analysis to develop workforce insights.
• Assess staffing requirements and provide solutions to meet objectives.
• Analyze talent and staffing needs based on strategic enterprise planning.

Skills

Customer service experience

Multi-tasking / meeting deadlines

Microsoft Word

Excel

PowerPoint

Workforce Management experience

Process or Project Management

Education

Advanced degree

Tools

Verint scheduling software

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply predictive analytics, people metrics, and reporting for workforce decisions. This role focuses on staffing, learning and development, talent management, and compliance with professional standards.

The position emphasizes remote work with a 40-hour schedule and a pay range of $48,900 to $66,200 per year, plus comprehensive benefits. Occasional travel may be required for training or meetings.