Remote Workforce Planning & Analytics Specialist

Humana, Inc.; Trenton (NJ); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting for workforce decisions. Remote work option with 40-hour weeks.

The role analyzes staffing needs, supports enterprise planning and delivers insights to improve staffing, learning and development, diversity and HR compliance. Requires 1+ year of service experience and MS Office proficiency.

Qualifications

• Minimum one year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance).
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives; analyzes talent and staffing needs based on strategic planning at enterprise level.

Skills

Customer service experience

Microsoft Word

Microsoft Excel

PowerPoint

Multitasking

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting for workforce decisions. Remote work option with 40-hour weeks.

The role analyzes staffing needs, supports enterprise planning and delivers insights to improve staffing, learning and development, diversity and HR compliance. Requires 1+ year of service experience and MS Office proficiency.