Remote Workforce Planner & Insights Analyst

Humana, Inc.; Santa Fe (NM); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. seeks a Workforce Management Professional 1 to apply advanced analytics and people metrics for strategic workforce decisions. The role involves staffing insights, planning, and reporting across the enterprise with a focus on accuracy and regulatory compliance.

The position is remote, requires at least 1 year in consumer service operations, and offers a 40-hour workweek with a schedule aligned to Eastern time. Travel may be rare, and benefits are provided.

Qualifications

• Minimum one year consumer service operation experience.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to manage multiple tasks and meet deadlines with attention to detail.

Responsibilities

• Develop and integrate advanced analytics and people metrics to support workforce decision-making.
• Assess staffing requirements and provide insights for strategic planning at enterprise level.
• Collaborate with stakeholders to align workforce analytics with organizational objectives.
• Ensure analysis adheres to relevant regulations and standards.

Skills

Consumer service experience

MS Word/Excel/PowerPoint

Multitasking and attention to detail

Workforce Management experience

Process/Project management experience

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. seeks a Workforce Management Professional 1 to apply advanced analytics and people metrics for strategic workforce decisions. The role involves staffing insights, planning, and reporting across the enterprise with a focus on accuracy and regulatory compliance.

The position is remote, requires at least 1 year in consumer service operations, and offers a 40-hour workweek with a schedule aligned to Eastern time. Travel may be rare, and benefits are provided.