Remote Workforce Analytics & Planning Pro

CenterWell; Honolulu (HI); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Remote work

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting for strategic workforce decisions.

The role supports staffing, learning and development, talent management, diversity, and compliance within a remote work framework. The position requires at least one year in consumer service operation, with strong Office software skills (Word, Excel, PowerPoint) and the ability to balance multiple tasks with attention to detail.

Qualifications

• Minimum one year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Ability to handle multiple tasks and deadlines with attention to detail

Responsibilities

• Apply and integrate advanced and predictive analysis for workforce decision-making.
• Assess staffing needs and identify solutions to meet workforce objectives.

Skills

Customer service experience

Multitasking

Attention to detail

Education

Advanced Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting for strategic workforce decisions.

The role supports staffing, learning and development, talent management, diversity, and compliance within a remote work framework. The position requires at least one year in consumer service operation, with strong Office software skills (Word, Excel, PowerPoint) and the ability to balance multiple tasks with attention to detail.