Remote Workforce Analytics & Planning Pro

Humana, Inc.; Helena (MT); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting to inform workforce decisions.

The role involves assessing staffing needs and developing solutions for strategic objectives in a remote position within the United States. Preferred candidates may have an advanced degree and experience with workforce management software (Verint) and project management.

Qualifications

• Minimum one (1) year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives.

Skills

Customer service experience

Multitasking

Attention to detail

Education

Advanced Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting to inform workforce decisions.

The role involves assessing staffing needs and developing solutions for strategic objectives in a remote position within the United States. Preferred candidates may have an advanced degree and experience with workforce management software (Verint) and project management.