Remote Workforce Management Analyst

CenterWell; Frankfort (KY); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply and integrate advanced analytics, people metrics, and reporting for strategic workforce decision-making. Responsibilities include staffing, learning and development, talent management, and compliance.

The role is remote with a 6:30 AM–2:00 PM Eastern Saturday–Wednesday schedule and 40-hour workweeks. The ideal candidate has at least 1 year in consumer service, strong Microsoft Office skills, and experience with scheduling

Qualifications

• Minimum one year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.
• Advanced Degree
• Workforce Management experience
• Experience with scheduling software (Verint)
• Prior experience in Process or Project Management

Skills

Customer service

Multitasking

Attention to detail

Education

Advanced Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply and integrate advanced analytics, people metrics, and reporting for strategic workforce decision-making. Responsibilities include staffing, learning and development, talent management, and compliance.

The role is remote with a 6:30 AM–2:00 PM Eastern Saturday–Wednesday schedule and 40-hour workweeks. The ideal candidate has at least 1 year in consumer service, strong Microsoft Office skills, and experience with scheduling