Remote Workforce Analytics & Scheduling Specialist

Humana, Inc.; Cheyenne (WY); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting to guide staffing decisions. This remote role supports the Humana family and requires attention to detail and the ability to manage multiple tasks.

Responsibilities include analyzing staffing needs, supporting enterprise planning, and delivering insights. Schedule: 6:30 AM–2:00 PM ET, Tue–Sat. 40 hours/week; pay range $48,900–$66,200 annually, with full benefits.

Qualifications

• Minimum one year consumer service operation or customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Apply advanced and predictive analysis, people metrics and reporting to workforce decision-making.
• Develop strategic and operational insights for staffing, learning and development, talent management and diversity.
• Follow established procedures and regulations with some interpretation.

Skills

Customer service experience

MS Office (Word, Excel, PowerPoint)

Attention to detail

Education

Advanced degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting to guide staffing decisions. This remote role supports the Humana family and requires attention to detail and the ability to manage multiple tasks.

Responsibilities include analyzing staffing needs, supporting enterprise planning, and delivering insights. Schedule: 6:30 AM–2:00 PM ET, Tue–Sat. 40 hours/week; pay range $48,900–$66,200 annually, with full benefits.