Remote Workforce Analytics & Staffing Specialist

Conviva Care Solutions; United States; Remote; USD 49,000 - 66,000; Full time

Job summary

Humana is seeking a Workforce Management Professional 1 to apply advanced analytics and people metrics for workforce decision-making. The role is remote within the U.S. and works a 40-hour week, with a pay range of $48,900 to $66,200 per year. Requires 1+ year in customer service and proficiency in MS Word, Excel and PowerPoint.

Preferred qualifications include an advanced degree, workforce management experience, and familiarity with scheduling software (Verint) or project management.

Qualifications

• Minimum one year of consumer service operation experience.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Ability to manage multiple tasks and deadlines.

Skills

Customer service experience

Task management

Education

Advanced Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Humana is seeking a Workforce Management Professional 1 to apply advanced analytics and people metrics for workforce decision-making. The role is remote within the U.S. and works a 40-hour week, with a pay range of $48,900 to $66,200 per year. Requires 1+ year in customer service and proficiency in MS Word, Excel and PowerPoint.

Preferred qualifications include an advanced degree, workforce management experience, and familiarity with scheduling software (Verint) or project management.