Remote Windows Security Support Engineer

CrowdStrike Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development opportunities

Paid parental and adoption leaves

Wellness programs

Remote-first culture

Job summary

CrowdStrike is seeking a highly motivated Customer Success professional to join our remote-first security team, delivering expert support for our AI-native platform.

You will troubleshoot complex issues, collaborate with engineering, and guide customers to deploy and optimize CrowdStrike services, ensuring rapid, high-quality responses.

Ideal candidates have 3+ years in customer-facing tech roles, with a passion for security, learning, and customer outcomes.

Qualifications

• Experience in customer support or technical support roles.
• Strong written and verbal communication skills.
• Experience with Windows environments and enterprise security concepts.
• Familiarity with security best practices and customer advocacy.

Responsibilities

• Serve as customer liaison with internal CrowdStrike stakeholders to document feedback.
• Resolve customer problems via phone, email, chat or remote access.
• Research technical issues and follow up with recommendations.
• Escalate cases when customer satisfaction is at risk.
• Collaborate in groups to drive resolution for escalated cases.
• Create knowledge base content for reuse across the company.
• Lead technical communications to share best practices.
• Provide clear guidance to help customers deploy and maintain the CrowdStrike service.
• Own customer issues end-to-end from troubleshooting to resolution.
• Exceed expectations on response quality and timeliness.
• Act as internal contact for escalations and rapid resolutions.
• Document bugs with Engineering for product issues.
• Suggest process improvements to delight customers.
• Be SME on one key product feature.

Skills

Customer-focused communication

Analytical thinking

Ability to learn quickly

Relationship management

Teamwork and independence

Education

Bachelor’s Degree or equivalent experience

Job description

CrowdStrike is seeking a highly motivated Customer Success professional to join our remote-first security team, delivering expert support for our AI-native platform.

You will troubleshoot complex issues, collaborate with engineering, and guide customers to deploy and optimize CrowdStrike services, ensuring rapid, high-quality responses.

Ideal candidates have 3+ years in customer-facing tech roles, with a passion for security, learning, and customer outcomes.