Windows OS Support Engineer - Cybersecurity Defender

CrowdStrike Holdings, Inc.; United States; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Market pay

Wellness programs

Generous vacation

Parental leave

Professional development

Job summary

CrowdStrike Holdings, Inc. is seeking a customer-focused technical support professional to join our remote-first team in the United Kingdom.

You will resolve complex security-related issues, collaborate with engineering and product teams, and contribute to the knowledge base to improve customer outcomes. The role requires hands-on experience with Windows environments, incident analysis, and excellent communication skills.

Qualifications

• 3+ years in customer support or technical support roles.
• Strong knowledge of Windows operating systems and enterprise security.
• Experience analysing network captures and investigation workflows.

Responsibilities

• Serve as customer liaison with internal stakeholders to document feedback.
• Resolve customer problems via phone, email, chat or remote access.
• Research technical issues and provide actionable recommendations.
• Escalate cases to management when satisfaction is at risk.
• Develop and share knowledge base content for reuse across teams.
• Lead technical communications and share best practices within the team.

Skills

Customer support

Technical support

Windows OS

MITRE ATT&CK

Education

Bachelor's Degree or equivalent experience

Tools

Wireshark

HAR file analysis

Job description

CrowdStrike Holdings, Inc. is seeking a customer-focused technical support professional to join our remote-first team in the United Kingdom.

You will resolve complex security-related issues, collaborate with engineering and product teams, and contribute to the knowledge base to improve customer outcomes. The role requires hands-on experience with Windows environments, incident analysis, and excellent communication skills.